Customer relationships are being more valued than ever and brands are being valued a lot less than they used to.
http://www.marketingmagazine.co.uk/article/1343189/brands-out-customer-relationships
Advertisements
Doing away with Customer Service scripts
Customers today are looking for genuine customer service, for the authentic customer experience of one human being assisting another.
http://www.nextiva.com/voip/doing-away-with-customer-service-scripts.html
Source: Nextiva.com
