Welcome to The CARM Group, in simple terms we help small business owners with Customer Appreciation & Relationship Marketing.

How we can work together

Whether you would like to engage The CARM Group for one-off services or ongoing, we are happy to work with any business at any level. Some of the typical work we do is:

  • Reviewing your current marketing practices and marketing plan
  • Creating and brainstorming new marketing ideas for your business
  • Integrating relationship marketing and customer service “plug-ins” into your current marketing activities
  • Setting up customer service systems for your business
  • One-on-one training for staff or your virtual staff overseas, on the best ways to deal with local customers.
  • Managing Send Out Cards accounts – if your business already has an account to Send Out Cards which needs managing, then we can do this for you (design, wording, campaign setup, data management etc)

Relationship Marketing & Customer Service Strategy Session

Does your small business need a relationship marketing or customer service strategy session? Like to know how to improve what you are doing, and ideas on where to add to? Starting from $197 for a one-on-one consultation I will sit with you at your business, or a convenient location and discuss with you what strategies you already have in place and where you could improve on communication with your customers, then provide you with a 6-12 month plan of attack in Customer Service and Relationship Marketing, then we will tackle the next 6-12 months. If customers are the life line of your business, then this audit could be the way to go. Book in for one today, as spots for these audits are limited. Ongoing monthly packages of support are also available, prices on request, see a list of packages here.

The CARM Group
ABN: 20 916 517 269
PO BOX 1067
South Melbourne VIC 3205
0414 260 121

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